Habilidades sociais do tutor virtual: análises e aproximações

Abstract

The increasing advancement of information and communication technologies and ways of interaction resulting from the rise of the Internet, points to new teaching and learning styles and inserts distance education to a new category. The concern about the quality of the interactions established in distance education courses was the guide of this study that aimed to make approaches between the social skills of teachers, the functions of virtual tutors and social skills required of this professional. This is a research with qualitative approach, performed by bibliographical survey. Searches were conducted on the databases Scientific Electronic Library Online, Virtual Health Library, Brazilian Digital Library of Theses and Dissertations, Education Resources Information Center, Network Digital Library of Theses And Dissertations and in some repositories from partner countries of this data network. As a result, this work highlights how it is important that the tutor presents different classes of social behaviors in their repertoire, emphasizing that social communication skills contribute to more satisfactory social interactions in the context of EAD; this modality, conducted via the Internet, can be a good option for those who intend to train or qualify. The literature suggests that the quality of interpersonal relationships influences positive changes in educational culture. Social skills training programs can expand the repertoire of students, teachers and parents; and enable the improvement of the quality of relations between them. In short, the literature shows that a good repertoire of social skills teacher influences the academic achievement and social development of students